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Muhammad Firdauz
Desktop Support

Contact Info

  • +65 98153496
  • 810A Choa Chu Kang Ave 7


  • 2020 - 2022

    Diploma In Engineering (Computer and Network Systems)

    Singapore Polytechnic
  • 2017 - 2018

    Advanced Certificate in IT Services – Infrastructure Support

    Lithan Academy


  • HTML
  • CSS


  • Musliah Binte Eunos, NCS

    Operations Manager
    +65 98153496


I am a highly motivated individual especially interested in becoming a ICT professional. I am actively seeking a career in the Information and Communications Technology industry that will utilize my experience in both technical and customer service.

I am a receptive person, thirsty for knowledge and have a strong desire to learn to improve myself in order to produce excellent work.


Pte. Ltd.

Helpdesk Support

Providing technical support and instructional guidance for users on the Government Electronic Business (GeBIZ) platform.
Ensure cases are logged promptly and followed up diligently.

2017 - 2018

Tech Refresh

Basic troubleshooting of desktops and laptops.
Asset tagging and verification.

2015- 2017
PSA Singapore
Pte. Ltd.

Operations Supervisor

Basic troubleshooting of desktops and laptops.
Asset tagging and verification.

Technical knowledge

Installation and Support of Windows 7 and Windows 10

  • Basic troubleshooting of desktops and laptops

Installation and replacement of desktop and laptop hardware components

  • Replacement of SATA harddrives to SSD, RAM, power supply unit and laptop batteries.

Use diagnostic tools to troubleshoot problems associated with network connectivity

  • Knowledge on DNS, DHCP Server and Active Directory
    Basic level network troubleshooting

Knowledge in cloud concepts and technologies

  • AWS S3, Cloudfront, Route53, IAM,


  • Reading
  • Cooking
  • Sports