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Muhammad Firdauz
Desktop Support

Contact Info

  • +65 98153496
  • mhdfrdzhmd@gmail.com
  • www.seekrmakr.com
  • 810A Choa Chu Kang Ave 7

Education

  • 2020 - 2022

    Diploma In Engineering (Computer and Network Systems)

    Singapore Polytechnic
  • 2017 - 2018

    Advanced Certificate in IT Services – Infrastructure Support

    Lithan Academy

Skills

  • HTML
  • CSS
  • PYTHON

Reference

  • Musliah Binte Eunos, NCS

    Operations Manager
    +65 98153496

Profile


I am a highly motivated individual especially interested in becoming a ICT professional. I am actively seeking a career in the Information and Communications Technology industry that will utilize my experience in both technical and customer service.

I am a receptive person, thirsty for knowledge and have a strong desire to learn to improve myself in order to produce excellent work.

Experience


2018-Present
NCS/ITCAN
Pte. Ltd.

Helpdesk Support

Providing technical support and instructional guidance for users on the Government Electronic Business (GeBIZ) platform.
Ensure cases are logged promptly and followed up diligently.


2017 - 2018
HCL/LTA

Tech Refresh

Basic troubleshooting of desktops and laptops.
Asset tagging and verification.


2015- 2017
PSA Singapore
Pte. Ltd.

Operations Supervisor

Basic troubleshooting of desktops and laptops.
Asset tagging and verification.

Technical knowledge

Installation and Support of Windows 7 and Windows 10

  • Basic troubleshooting of desktops and laptops


Installation and replacement of desktop and laptop hardware components

  • Replacement of SATA harddrives to SSD, RAM, power supply unit and laptop batteries.


Use diagnostic tools to troubleshoot problems associated with network connectivity

  • Knowledge on DNS, DHCP Server and Active Directory
    Basic level network troubleshooting


Knowledge in cloud concepts and technologies

  • AWS S3, Cloudfront, Route53, IAM,


Interest

  • Reading
  • Cooking
  • Sports